Sobre a vaga
**Role Details**
**Location:**
Remote, open to candidates in Canada and LATAM (Central and South America)
**About the Role**
This role owns the servers, virtualization, network, and data center coordination that keep Unbounce and Insightly's infrastructure running day to day. Physical hardware swap outs at the Sacramento colocation facility are now handled directly by the facility operator (NTT), so this role is about architecture, coordination, and keeping everything that isn't physical hands running cleanly, not about being on site.
Ideally this is scoped as a managed service package along with the Infrastructure and Platform Operations Lead and Senior Database Engineer/DBA
**What this role will do:**
Administer Windows Server and Active Directory, including Entra ID sync, GPOs, LAPS, and domain security groups
Operate and maintain the VMware vSphere and vCenter environment across roughly 20 ESXi hosts, including storage, firmware, and vSAN
Plan and execute hardware refresh cycles and capacity upgrades within budget, including host and storage lifecycle decisions
Coordinate with the colocation facility on rack and power management, maintenance notices, invoice checks, contract and SLA renewals, and certified destruction of retired hardware under SOC 2 control requirements
Administer firewalls, VPN, and load balancing, including an in-progress migration to F5 BIG-IP, and maintain WAN routing to AWS and carrier circuits
Manage public DNS, domain renewals, and the recurring cycle of TLS and wildcard certificate renewals
Own backup and disaster recovery for infrastructure and virtual machines, including running at least one DR restore test a year to satisfy SOC 2 requirements
Carry 24x7 on-call rotation for infrastructure alerts and lead incident response for issues in this domain
Manage vendor and license renewals and cost modeling for infrastructure spend, working with Finance
**Have to have:**
5 years of Windows Server administration and Active Directory or Entra ID management, including GPOs and LAPS
4 years of VMware vSphere and vCenter administration at multi host scale
3 years coordinating with a colocation or data center facility provider, contract and SLA management, not hands on physical work
2 years of enterprise network and firewall administration, including VPN and load balancer platforms
Direct ownership of a backup and disaster recovery program, including running restore or DR tests in a SOC 2 or similarly regulated environment
Experience with 24x7 on-call rotation for production infrastructure incidents
**Nice to have:**
AWS experience, VPC, ALB, Lambda, DynamoDB, S3, CloudFront, and cost rightsizing, for hybrid on-prem and cloud environments
Experience with Cisco or FortiGate enterprise network hardware
DNS and TLS certificate management experience, including public zone records (SPF, DKIM, DMARC, CAA)
Scripting or automation experience for OS and patch management at scale
Experience with a prior data center or infrastructure migration (moving a workload from one facility or provider to another)
**Culture Fit**
- Comfortable owning a system end to end, calm under a 2am page, and honest when something is going to take longer than hoped rather than quietly hoping it resolves itself.